A bunch of people hate it.
But of all the airports I’ve been to around the world, Philadelphia International is one of my favorites. It has earned my customer loyalty.
The reason comes down to one thing. The doors on the bathroom stalls open outward.
I’m easy to please, I know. But somewhere along the way, someone involved in design at the airport realized that most people who use the restrooms at the airport are traveling. And in the majority of cases, they are traveling with luggage.
And lugging around a suitcase is even more cumbersome when trying to enter a small space.
So every time I go to an airport and have to fumble my way with all my luggage into a restroom stall with a door that opens inward, I get frustrated. Because I know that unlike at Philadelphia International, those in charge of design didn’t take the time to consider my plight as a traveler.
As the owner of your business, you’ve got to have enough empathy for your customers to design an experience for them that will make you their favorite as well. Instead of someone who frustrates them. [Read more…]