Organize Your Year with this Free Goal Tracker

How in the world did we get to the end of November already? Weren’t we just pumped up for summer to start last week? And now — quicker than a heartbeat — a new year lurks just around the corner.

With the new year comes new goals. Both professional and personal. And if you haven’t already, now is the time to get yours in place.

(Review Take Stock and Plan for Your Future to get started.)

Now is the time to think through what you want your professional life to look like a year from now and set out a roadmap to make that a reality.

Read article …Organize Your Year with this Free Goal Tracker

How to Take Stock and Plan Your Future [Free Worksheet]

We are heading into an introspective time of year — a time when we take stock of the past 12 months and make plans for the ones to come.

I’m aware that the words “future” and “plans” might seem like they don’t belong together. Who can really plan the future?

And I agree — to a certain extent, the future unfolds and the best we can do is hang on for the ride.

But every day, we decide what to focus on. And when you’ve taken time to identify what’s important to you, you can make small decisions that add up to real progress over time.

This is where a coach can help. And in today’s post, I’m going to show you how that coach can be you.

Read article …How to Take Stock and Plan Your Future [Free Worksheet]

Your Secret Weapon to Winning Your Customers’ Loyalty

A bunch of people hate it.

But of all the airports I’ve been to around the world, Philadelphia International is one of my favorites. It has earned my customer loyalty.

The reason comes down to one thing. The doors on the bathroom stalls open outward.

I’m easy to please, I know. But somewhere along the way, someone involved in design at the airport realized that most people who use the restrooms at the airport are traveling. And in the majority of cases, they are traveling with luggage.

And lugging around a suitcase is even more cumbersome when trying to enter a small space.

So every time I go to an airport and have to fumble my way with all my luggage into a restroom stall with a door that opens inward, I get frustrated.  Because I know that unlike at Philadelphia International, those in charge of design didn’t take the time to consider my plight as a traveler.

As the owner of your business, you’ve got to have enough empathy for your customers to design an experience for them that will make you their favorite as well. Instead of someone who frustrates them.

Read article …Your Secret Weapon to Winning Your Customers’ Loyalty